Toll Free: 800.720.4815
11214 Indian Trails, Suite B
Tomball, Texas 77375
With the ever-changing styles and finds of our creative team, Candlelightdesigns.com does not publish a catalog. Please check back often to our store for new arrivals as we update it daily.
We thank you for visiting our store. Please note that our customer service office will be closed for the following days yearly:
New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, & Christmas Day.
For your convenience, we accept Paypal and all major credit cards (MasterCard, Visa, Discover, and American Express). Credit cards are not processed until items are ready to ship.
All FedEx Home Delivery and FedEx Ground orders are processed in the order that they are received. Time Saver and 2nd Day Orders will be shipped out the next business day.
Items Out Of Stock:
When an item on the order is out of stock, the items goes into backorder status. If the items will become an in stock item within a few days after your order was placed, the order will be processed as normal. If there is a delay in getting the out of stock item, the customer will then be notified via e-mail of estimated time to get the item in stock. Customers will not be charged for out of stock merchandise until the items are in stock and ready to ship.
Cancellation and Refused Shipments:
Because we want to give you the best service and ship your item as soon as possible, sometimes orders are shipped the same day. Please contact us at 800.720.4815 or e-mail us at email@example.com as soon as possible to cancel an order, and we will do so if your order has not shipped. If an order has shipped our return policy will go into affect.
If a shipment is refused, the customer will be charged a $25.00 restocking and processing fee and all shipping fees.
We hope you are completely satisfied with your purchase from CandleLight Designs, but if for some reason you are not, our return policy is as follows:
Please contact us at 800.720.4815 or e-mail us at firstname.lastname@example.org within 7 days from FedEx delivery date to receive an RMA number.
All returns must be issued an RMA number (Return Merchandise Authorization). No Exceptions. The RMA number must be written on the outside of the box. Orders returned without the RMA number will be refused.
All returns must be shipped prepaid and insured by FedEx, USPS, or UPS within 30 days of FedEx delivery date. The returned merchandise must be returned in its original or comparable packing as when it was received. After we receive the returned order and it is inspected, we will then reimburse the credit card for the full purchase price, minus any shipping charges. If by any chance a product arrives broken or damaged, please contact us. We will send a replacement and do everything we can to make you, our customer, completely satisfied with your purchasing experience at CandleLight Designs.
At this time, we only ship to the USA.
Clearance items are a great way for our customer to get a fantastic deal on a great piece. However, because they are something we are closing out, all sales are final.
Do we have a catalog?
We are always on the hunt to bring new exciting items into our store. But with those exciting additions we must close out other items to make room for the new. For that reason, we do not offer a catalog. We feel like our customer will benefit from our low cost of not having to add in marketing cost and always have the most update selection of items from our website.Can Items be hung outside?
Most all of our wrought iron pieces have up to 7 coats of powder coating on them, so yes, they can be used outdoors. If the item is going to be in extreme weather, we would recommend an extra sealant sprayed on, just like you would put on patio furniture, to protect against rust.Can the wrought iron be painted?
Yes, the wrought iron can be painted. Most all of our pieces come in a dark brown finish, which for the most part goes compliments many decorating color schemes. However, if you need a specific color for your iron, local hardware stores offer a large selection of made for metal spray paint.
Free shipping is available for orders with a minimum purchase of $100.00 to be shipped by FedEx ground only in the 48 contiguous United States. Alaska and Hawaii is excluded from this free ground shipping promotion.
Tracking your order:
When your order has been packed and the shipping label has been printed, an e-mail with your FedEx tracking number will be sent to you. With that number, you can easily track your shipment through FedEx web site to know exactly when your order will be arriving.
Most orders ship out within 3-4 business days. Once shipped, the delivery time is 3-5 business days using FedEx Home Delivery.
Orders upgraded to FedEx Time Saver (3 days) or FedEx 2 Day will be shipped the following day after the order is placed.
Shipping cost for our items is calculated through FedEx and depends on where the shipment is going, box size, and weight.
To calculate shipping before purchasing items simply:
• Put items into your shopping cart
• Enter your zip code on the checkout screen
• Hit the update button next to the total
We try to pack all of our items as securely as possible to get them to your safe and sound. But in this day and age of fast travel and shippers trying to get packages where they need to go as fast as possible, damage does sometimes happen. If an item is damaged in shipping due to FedEx the customer must contact FedEx Claims department at 1-800-GO-FEDEX within 48 hours of delivery. Please also contact us at 800.720.4815 or email@example.com and
we will help do everything we can after the claim has been filed to ship out a replacement to you.